Selling on Amazon, Flipkart, or your own online store requires understanding legal compliance. This checklist covers everything ecommerce sellers in India need to know.
Mandatory Registrations
GST registration is mandatory for all ecommerce sellers, even below threshold. IEC (Import Export Code) is required for cross-border selling. PAN and bank account in business name are essential.
FSSAI license is required if selling food products. Drug license is needed for medicines. Some categories like jewelry require hallmark certification.
Platform Compliance
Each platform has specific seller agreement requirements. Amazon requires GST, PAN, and bank account verification. Flipkart has similar requirements plus additional category-specific rules.
Product listing compliance includes accurate descriptions, genuine images, and proper pricing. Intellectual property violations lead to account suspension. Maintain transaction records for all platform sales.
Consumer Protection
Display complete business address, email, and phone number on website. Include return, refund, and cancellation policy accessible to customers. Ensure secure payment gateway with SSL certification.
Product descriptions must be accurate to avoid consumer complaints. Fine print should not contradict main claims. Handle grievances within the mandated timeframe.
Packaging and Shipping
Ecommerce packaging must include manufacturer details, net quantity, and batch number for applicable products. Country of origin must be mentioned for imported goods. Use eco-friendly materials where possible.
Shipping partner agreements should clearly define liability for lost or damaged packages. Insurance coverage for high-value items is advisable. Maintain proof of delivery for all shipments.
